Frequently Asked Questions
What is SAMHSA’s National Helpline?
SAMHSA’s National Helpline, 1-800-662-HELP (4357), (also known as the Treatment Referral Routing Service) or TTY: 1-800-487-4889 is a confidential, free, 24-hour-a-day, 365-day-a-year, information service, in English and Spanish, for individuals and family members facing mental and/or substance use disorders. This service provides referrals to local treatment facilities, support groups, and community-based organizations. Callers can also order free publications and other information.
Also visit the online treatment locators.
What are the hours of operation?
The service is open 24/7, 365 days a year.
What languages are available?
English and Spanish are available if you select the option to speak with a national representative.
How many calls do you receive?
In the first quarter of 2018, the Helpline received an average of 68,683 calls per month. This is an increase from 2017, with an average monthly call volume of 67,949 or 815,390 total calls