ESSEX COUNTY, NJ — PSE&G customers who were forced to throw out food or medicine due to power failures in Tropical Storm Isaias can now get payback – literally.
On Monday, PSE&G announced that it will be reimbursing customers who spent more than 72 hours without electricity due to the storm, which hit New Jersey on Aug. 4, causing lingering power outages that lasted for days across many parts of the state.
More than 575,000 PSE&G customers in New Jersey ended up losing power, making it the fifth-most destructive storm the company has ever seen, spokespeople said.
“We recognize that losing power in August, together with the challenges of the COVID-19 pandemic, was a hardship for many of our customers,” PSE&G President Dave Daly said. “Given the unique combination of circumstances, we believe the right thing to do is to expand our claims process to ease the burden on the customers most impacted by Tropical Storm Isaias.”
PSE&G will reimburse residential customers up to $250 and commercial customers up to $5,000 for food spoilage if their service was interrupted for 72 hours or longer between Aug. 4 and 12 because of Tropical Storm Isaias.
For residential customers, food spoilage claims of $150 or less must include an itemized list. Food spoilage claims over $150 must include an itemized list and proof of loss (for example: cash register tapes, store or credit card receipts, canceled checks or photographs of spoiled items).
Separately, customers will be reimbursed for losses, up to a maximum of $300, for prescription medications that spoiled due to lack of refrigeration. Customers must provide an itemized list of the medications and proof of loss (for example: pharmacy prescription label or pharmacy receipt identifying the medicine).
Commercial customers applying for reimbursement must supply an itemized list of spoiled food and proof of loss, such as invoices, inventory lists or bank statements.
Customers can apply for reimbursement at pseg.com/claims. Reimbursement claims cannot be processed over the phone.
Customers will have until Sept. 16 to file claims. Reimbursement is expected to take up to 60 business days from when a proper claim form is completed and submitted to PSE&G.
See a list of frequently asked questions here.
TY to our customers for your patience+understanding as crews worked 24/7 until everyone was restored after #Isaias. From lineworkers to our mutual aid friends to employees handing out water+ice to all working behind the scenes, TY for keeping customers atof everything you do. pic.twitter.com/appsggtg7F
— PSE&G (@PSEGdelivers) August 11, 2020
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This article originally appeared on the West Orange Patch