Wellstar Douglas Hospital – WellStar Health System

Hours:

BREAKFAST: 6:30 AM – 9:00 AM

LUNCH: 11:00 AM – 1:30 PM

DINNER: 4:30 PM – 6:00 PM

WellStar Douglas Hospital Gift Shop offers an assortment of gifts for adults and children, including same day flowers, baby clothes, books for adults and children, chocolates, fresh flowers and plants, greeting cards, jewelry, magazines, pottery, toys and many other items sure to bring a special smile to the face of friends and loved ones. Located on the first floor off the main lobby, call during our regular business hours and staff will arrange delivery of your gift for you.

Open Monday, 9:00 AM – 5:00 PM

Open Tuesday – Thursday, 9:00 AM – 8:00 PM

Open Friday, 9:00 AM – 5:00 PM

Open Saturday, 12:00 PM – 5:00 PM

Phone: (770) 920-3280

Requests and Release of Information

As a patient, you have a federal right to get copies of most medical records, whether they are paper copies, or electronic health records. Doctor’s notes, medical test results, lab reports and billing information must be supplied to patients that ask, and WellStar will do its best to make this as easy as possible on the patient. Please read the information below to learn how to request your records.

You can now request records by using Release to MyChart, please see the MyChart Learn More page for more information.

Request Your Medical Records

The WellStar Medical Records Department is open Monday through Friday, 8:00 AM – 4:30 PM; closed holidays.

Hampton Inn – (0.5 miles)

6371 Douglas Boulevard

Douglasville, GA 30135

(770) 577-2110

La Quinta Inn and Suites – (2 miles)

1000 Linnenkohl Drive

Douglasville, GA 30134

(866) 537-3838

Holiday Inn Express – (2 miles)

7101 Concourse Parkway

Douglasville, GA 30134

(866) 920-9228

Hospital Patient and Visitor Parking

Patients and Visitors can enter the campus from Hospital Drive or Prestley Mill Road. The Surgery Center Entrance should be utilized by all patients scheduled for outpatient “same day” procedures in Surgery and Endosocpy (Gastroenterology & Pulmonary). Utilize the Emergency Room Entrance for all urgent or emergency situations. All other patients and visitors should utilize the Hospital’s Main Entrance. Free parking is available directly in front of the Main Entrance, Surgery Center Entrance, and Emergency Room Entrance.

MAIN HOSPITAL: (770) 949-1500

INFORMATION DESK: (770) 920-6345

CAFETERIA: (678) 715-0102

GIFT SHOP: (678) 715-6785

BILLING: (770) 792-5400

CHAPLAIN: (770) 920-6140

Patient Privacy

The Health Insurance Portability and Accountability Act (HIPAA) includes rules pertaining to increased and standardized confidentiality and security of health data. HIPAA privacy regulations require that access to patient information be limited to only those authorized, and that only the information necessary for a task be available to them. Personal health information is always protected and kept confidential. Unless otherwise instructed, visitors of WellStar hospitals can be provided the location of a patient and general information about their condition. Read our Notice of Privacy Practices (Spanish) to learn more.

Visiting Hours & Policies

We believe the support of friends and family is important when a friend or loved one is ill. It is our pleasure to make this possible with a regular schedule of visiting hours that accommodate well-wishers and family members while also respecting the comfort and privacy of our patients. Please observe the following guidelines when visiting the hospital.

• All children should be accompanied by an adult.
• At times you may be asked to leave the room under special circumstances, such as special care, emergencies, or when our patients’ rights and confidentiality need to be respected.
• Please limit the number of adult visitors to two at a time.
• Visit lengths depend on the patient’s condition and needs.
• Please review additional requirements in the “Patient’s Guide” located in each patient room.

Tobacco Policy

As of January 1, 2012, our campus is tobacco-free. Tobacco use of any kind is not permitted anywhere on hospital grounds. Your cooperation is appreciated.

Pastoral Care Hours and Availability

Monday, Thursday and Friday, 8:00 AM – 4:00 PM

Tuesday, Wednesday, Saturday and Sunday, on-call/please ask any of our team members for assistance in reaching the Chaplain

Hours of visitation may vary by department.

General Hours:

10:00 AM – 9:00 PM

Maternity Hours:

You are welcome to have visitors 24 hours a day. It is up to the discretion of each physician as to how many visitors are allowed during the birth process (generally no more than 3). During epidural administration, all visitors may be asked to leave during the procedure. If you have a cesarean section, only one support person is allowed in the operating room. Physicians or nurses may limit the number of visitors at any time due to safety reasons. Children under the age of 12 are only allowed in the birthing center if they are a sibling of the newborn.

Critical Care Unit:

8:30 AM – 6:30 PM and 7:30 PM – 9 PM

The recent expansion and renovations of WellStar Douglas Hospital in Douglasville means the need for volunteers has never been greater. WellStar Douglas Hospital volunteers staff the information desk and gift shop. Volunteers also provide critical support to staff and nurses on hospital floors, in the emergency room and in the operating rooms.

Most volunteer opportunities are available 8:30 AM to 4:30 PM Monday through Friday. There are limited openings for volunteers for evenings and weekends. Volunteers are asked to commit for at least one four-hour shift each week for six months or 100 hours, whichever comes first.