What happens when you visit an NHS dentist
The dental treatment plan
If your dentist recommends a Band 2 or Band 3 dental treatment, you’ll be given a personal dental treatment plan (PDF, 19kb) in advance. This outlines all the treatments you are having on the NHS and how much they will cost. If you are not given a treatment plan, ask for one. Treatment plans are usually not given for Band 1 dental treatments, but you can ask for one if you like.
If your dentist says you need a particular type of treatment, you should not be asked to pay for it privately. If you’ve discussed alternative private options with the dentist, these should be listed on your treatment plan.
Separate details of any private treatment and associated costs – usually on the same form as your NHS treatment plan – should always be provided in writing before you commit to it. If this is not done, query this immediately with the surgery or make an official complaint.
You’ll be asked to sign the treatment plan and you’ll be given a copy to keep.
If you’re unhappy about agreeing to your treatment plan or signing it, you have the right to say no to all or any of the recommended treatments. You also have the right to seek a second opinion from another dentist. However, you will have to pay another Band 1 fee for this new consultation.
If you decide not to proceed with a certain treatment option then tell your dentist. Likewise the dentist should inform you of any necessary changes to the treatment plan. A dentist may suggest a different treatment sometimes on further investigation or because the health of your mouth, teeth and gums has changed since the initial assessment.
Any changes to treatment should be discussed and agreed with you. If your dentist tries to change that course of treatment without your agreement, query this immediately with the surgery or make an official complaint.